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Support Engineer

Stile Education Posted: 08/10/2021
Location: Melbourne Type:  Full Time
Disciplines:  Software Engineering
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Young people all over the world deserve a world-class science education. They need to deeply understand how to critically evaluate what they see in their social media feeds, and the tools to solve the big issues of tomorrow.

Every week, over 200,000 Australian students (and increasingly, American students) and their teachers use Stile’s web platform to explore and analyse the science behind the big issues facing us globally. That platform - a modern web application - was crafted by our in-house engineering team from the ground-up. We push updates and enhancements on a daily basis, and plan for it to remain under active development for years to come.

We need your help!

We’ve got an incredible, dedicated customer support team. Frankly, they know the ins and outs of how Stile works even better than our engineering team (and we built it!). They’re experts at understanding what customers need, and can resolve 95% of issues themselves. Where they can’t, it’s usually because it requires cleverly crafting SQL queries to dig something out of one or more databases... it’s a bug!

That's where you come in.

As a member of our engineering organisation, you’ll have the important job of being the conduit between our customer-facing teams and our application engineering teams, solving as many problems as you can along the way. This might mean:

  • Channelling your inner detective: searching through logs from our production systems, looking at raw database tables and perhaps even looking at some source code to work out the root cause of a problem. It might be a bug, or perhaps a student telling fibs to their teacher about ~the dog~ Stile eating their homework.

  • Where you’re sure it’s a bug, working out how to reliably reproduce it, then packaging that information up for one of the application engineering teams. We aim to keep Stile bug-free as a top priority, so that’s not just a bug report that’s going to disappear into a black hole - you can expect to be chatting to the engineer assigned to solve the problem within a couple of weeks (or minutes if something is really broken).

  • You might find yourself writing impromptu scripts to save our customer-facing teams a heap of time. You might be coming up with creative solutions using our existing internal tools. You’ll invest time in building lovley new tools that empower our non-technical colleagues, and automate your job.

We don’t need you to be an expert at anything starting in this role - we’ll teach you everything you need to know. We do need you to be eager to learn, have a genuine desire to help your colleagues solve technical problems, and generally make their work lives better with technology. And of course, feel the same drive we do to help kids develop into informed, reflective young citizens.

This role is a fantastic entry point to Stile’s world class engineering organisation. You’ll be working with the brilliant team who build and maintain Stile’s core platform, and your manager will coach you through your growth as an engineer, and help you develop a wide range of deep expertise and reusable skills.

Diversity and inclusion

We believe that diverse minds can help us build the best products for current and future teachers and students. We believe in inclusivity, equity, and overcoming unconscious bias in our industry. We welcome anyone who’s ready to take the next step in their technical career, regardless of the path they’ve walked to reach this point. If you love science and education, strive for excellence in software engineering, and identify as a member of an underrepresented group in our community, then please apply for this job - or any of our open positions!

Sound interesting?

For more information and how to apply, check out our website

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