Network Services Team Leader

• Lead a team of Engineers and technical officers
• Collaborative, diverse, high-energy team environment 
• Access to flexible working arrangements

The organisation

Based in Melbourne’s CBD fringe, City West Water provides world-class clean drinking water and sewerage services to over one million customers and 40,000 businesses in Melbourne’s CBD and the growing western suburbs. We are proud to serve the city that has been awarded world’s most liveable time and time again, and are working hard to support our customers through the challenges of population growth and a changing climate.

We are creating an organisation that is as vibrant and diverse as the community we serve, as we recognise that our people are our greatest asset.

The opportunity

Reporting to the Service Delivery Manager, this position exists to provide exceptional service delivery across City West Water’s distribution and reticulated network services, ensuring our customers receive drinking water, recycled water and sewerage services that are safe, reliable and affordable.

The role leads the Network Services Team to deliver on our non-negotiables of service delivery (safety, compliance with regulated standards for quality and environmental protection) while also positioning CWW to leverage data and analytics in our operating environment to improve services to customers.

The role recognises the opportunity to provide exceptional services for our customers at all times and reflects and anticipates customer needs in the operation of our network. The role ensures CWW is adopting and leveraging advances in technology to enhance the overall safety, security and reliability and cost of operations to deliver value for customers. 

What you’ll bring to the role

• Relevant degree, trade qualification or Water Operations experience 
• Experience in leading and managing a diverse team
• Knowledge and experience in the delivery of services in water or other utility network industry
• Ability to build and maintain relationships with key stakeholders
• Demonstrated experience in Incident and Emergency Response Management including Business Continuity Plan implementation 
• Experience in driving a step change in safety culture and performance
• Demonstrated experience in Regulatory compliance-Product Quality and Environment and Performance Reporting.

What we offer in return:

• An attractive and competitive remuneration package 
• Flexible working arrangements, including Work Life Balance and leave options
• A focus on wellbeing (health insurance, flu vaccinations, skin checks)
• Access to an Employee Assistance Program
• Salary Continuance and Life Insurance
• Commuter Club-discounted Myki
• A centrally located office in vibrant Footscray, just 10 minute drive, or two train stops, from Melbourne’s CBD.

We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity at City West Water increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

If you have any support or access requirements, we encourage you to advise us at the time of the application so we can assist you through the recruitment process.

For a position description or to find out more about careers at City West Water and the opportunities we offer, please visit our careers page. You can watch our careers video to find out why City West Water is a great place to work.

Although applications for this role close at 11.59pm on 26 November 2018, you are encouraged to apply earlier as shortlisting will commence during the application process.

Applicants must be eligible to work in Australia and have a satisfactory police check.

We exist for our customers and to benefit our community