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Field Service Engineer | Thermo Fisher Scientific

Thermo Fisher Scientific Posted: 12/10/2021
Location: Sydney, Australia Type:  N/A
Disciplines:  Field Engineering
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Position Summary:
The Engineer II, Field Service is responsible for performing pre-installation, installation, acceptance testing, user training, preventative and corrective maintenance on Electron Microscope, Focused Ion Beam systems and related equipment. The Engineer II, Field Service utilizes extensive education, product knowledge and experience gained in the industry to:
  • Drive Customer Allegiance through excellent customer relations, consistently meeting or exceeding customer expectations
  • Deliver unparalleled customer value through effective communication, problem resolution, and high-quality service.

Key Responsibilities:
  • Install, commission and maintain Thermo Fisher Electron Microscopes, accessories, ancillaries and other related equipment
  • Complete and submit Field Service Reports, Preventative Maintenance and other reports as required
  • Ensure all Key Performance Indicators are met or exceeded
  • Act as a company liaison with customer on administrative and technical matters for assigned systems and sites
  • Follow technical escalation processes to ensure timely and efficient resolution of difficult problems
  • Develop and maintain excellent communications with other Field Service Engineers and Technical Support personnel
  • Develop and maintain exceptional technical and product knowledge through self-development, company product training and on the job training
  • Act as a subject expert and resource for training and provide On-The-Job training and mentoring of other Field Service Engineers.
  • Work with the commercial team in identifying and supporting sales opportunities
  • Drive product quality and reliability improvements by providing feedback to product quality teams

Frequent Contacts:
  • Field Service Manager
  • Field Service Supervisor
  • Sales and Service Operations Analysts
  • Service Logistics and Warehousing
  • Sales Account Managers
  • Global Technical Support

  • Facility Directors
  • System Managers
  • End users, students and educators
  • Suppliers and contractors

Minimum Requirements/Qualifications:
The successful candidate will possess the following combination of education and experience:
  • Bachelor's degree in Electrical/Electronic Engineering or Physics, or a combination of education and experience that demonstrate the required skills (essential)
  • 2 years of relevant professional experience in Field Service Engineering in Electron Microscopy or a similar/related field is preferred
  • An aptitude for, and an ability to work with, fine/complex mechanical subsystems
  • An aptitude for, and an ability to work with, PC's, small networks and software subsystems
  • Strong technical, analytical and troubleshooting skills
  • Process oriented, committed to continuous improvement
  • Able to handle multiple assignments simultaneously
  • Able to set priorities and consistently meet deadlines
  • Ability to work independently or collaboratively within a small team
  • Excellent verbal and written communication skills
  • Able to travel domestically and internationally often at short notice
  • An Australian citizen or permanent resident
  • A current driver's licence

Other Job Requirements:
  • Ability and willingness to travel, up to 60%
  • Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

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